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Delivery and Transport
For the orders exceeding 200 € - shipping is free of charge in Europe, except orders containing bikes.
For the orders exceeding 500 € - shipping is free of charge to USA, Canada, Switzerland, Norway, UK and other non-EU countries, except orders containing bikes.
Shipping Information
| Country | Shipping Rate | Shipping Company | Delivery Time, working days |
|---|---|---|---|
| Estonia | Free | Take away from shop | 0-2 |
| Estonia | 3 € | DPD, SmartPost | 0-3 |
| Latvia, Lithuania | 3 € | DPD | 2-3 |
| Finland, Sweden | 10 € | DPD | 2-4 |
| Germany, Poland | 10 € | DPD | 4-6 |
| The rest of Europe | 20 € | DPD | 4-7 |
| Switzerland, Norway, UK | 25 € | 7-10 | |
| USA, Canada | 40€ | 10-15 | |
| All others | 40€ | 10-15 |
Bikes Shipping Information
| Country | Shipping Rate | Shipping Company | Delivery Time, working days |
|---|---|---|---|
| Estonia | Free | Take away from shop | 0-2 |
| Estonia | 5 € | DPD | 2-4 |
| Latvia, Lithuania | 10 € | DPD | 3-5 |
| Finland | 15 € | DPD | 3-5 |
| Sweden | 15 € | DPD | 5-6 |
If you are in a hurry, we can calculate for you air delivery which will usually take 2-3 working days. Email inquiry [email protected].
A normal order is being packed from us within 1-2 business days. You can check DPD delivery times to get more accurate dates.
Shipping outside of the EU
Goods prices for countries outside of the EU will not include Estonian VAT (20%). Please note you will be liable for any local taxes, duty and processing charges when receiving your order.
Unfortunately, there are some products (skis, poles, some flammable items, bikes) that can't be shipped outside the EU.
SmartPOST receiving the parcel and rules
Customers from Estonia can also choose an option to receive their orders by SmartPOST locations
- Customer service 7 days a week
- As soon as the parcel arrives at the destination terminal, the receiver gets an SMS with all the necessary information for pick-up.
- The map of parcel terminals (see above) will help you locate the terminal where your parcel was delivered to.
- To receive the parcel, all you need to do is enter the code sent to you via SMS into the screen on the parcel terminal – after that, the locker door will open and the parcel is yours!
- According to CRM convention and Law of Obligations Act, SmartPOST is responsible for damaging or losing the package in the amount of 8.33 SDR for each kilogram of the parcels weight.
- If, upon normal collection of the parcel, damage done to the parcel could not be immediately identified, the customer is entitled to claim damages no later than 7 calendar days after reception.
- Any claims regarding damaged or lost parcels should be presented to SmartPOST in written form.
