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Exchanges and refunds
During 30 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact.
You are responsible for the shipping of returned items back to SKIWAX Store. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within two weeks of the return of the product based on your original method of payment. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.
- Receive a shipping instruction for your return by sending an email to [email protected]eu. Please include your order number in the e-mail.
- Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc.)
- Send your parcel in accordance with the shipping instruction via postoffice.
- When we have received your package we will refund you within 30 days. No additional taxes or duties will be refunded.